Customer Success Manager
Come grow in a fun environment that makes a difference in thousands of business owners lives on a daily basis. At Hyperlocology our goal is to provide franchise and multi-location businesses the ability to execute and evaluate sophisticated advertising on a per-location basis and have a blast doing it! We pride ourselves on truly being an extension of our partners teams to help elevate their brand!
Our Success Managers are responsible for:
- Primary ownership and accountability for ensuring customer satisfaction, growth and retention within the assigned accounts
- Partner with customers to understand their digital marketing and advertising goals, assess their capabilities and provide recommendations to help them accelerate their business and technology objectives
- Develop an understanding and knowledge of customer’s digital channel strategies
- Guide a customer on best practices with our product and channel strategies
- Proactively identify risks to the customer achieving their stated business goals and work to build a risk mitigation plan
- Produce and execute a comprehensive adoption path with a timeline, and an underlying enablement plan for each customer
- Host enablement sessions for customers on the product, their program and strategies
- Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges
- Work collaboratively with the account team and HYP executives across the organization, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives
- Act as the liaison between Product and the Customer with a focus on feature collaboration and communicating the feature roadmaps in a balanced “one-versus-many” approach required by the SaaS model
- Collaborate with customer’s relevant partners to achieve overall satisfaction with the solution and to create a trusted three way partnership between customer, partner, and HYP
- Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates to the customer
Qualifications & Skills:
- 5 years+ of professional experience, with 3 year+ of experience with Digital Marketing or with a Digital Agency is required
- Experience in digital channel marketing strategies and tactics; media and advertising (search & display) required
- Bachelors’ degree in a related field
- Strong consulting skills and proven results working to drive business value for customers
- Exposure to B2B & B2C business models
- Ability to drive effective and influencing conversations across levels of an organization
- Ability to quickly grasp explain technological and business concepts
- Good understanding of enterprise architecture and principles strongly preferred
- Passion for marketing technology, working with cool people and making a true impact is an absolute must
- Experience working with distributed teams required
- Excellent verbal and written communication, and virtual customer-facing presentation skills
- Ability to work independently and to collaborate effectively across functions as part of team in a matrix environment
- Success working in a fast-paced, dynamic and creative environment with a rapidly growing company
Compensation:
- Competitive base + bonus + equity
To apply or learn more, contact careers@hyperlocology.com.
Perks and Benefits
Competitive Salary
Make money while actually loving your work:)
Unlimited Vacation
Crush work. Relax when you need it!
Work from anywhere
Work from anywhere in the United States.
Targeted Bonuses
Get rewarded for great accomplishments and achieving your goals.
Company Off-sites
Bi-annual company off-sites to come together, have fun, and build on our awesome culture.
Get in Early!
No, we don’t mean get in early to the office. This is an incredible opportunity to join a team changing an industry and do it with some of the best in the business.
Ready to join us?
Email us at careers@hyperlocology.com